3765882 - Message from Service Interface ActivityManagementEmailNotificationOut Appear in the Web Service Message Monitoring in Status Waiting

Message from Service Interface ActivityManagementEmailNotificationOut appear in the Web Service Message Monitoring in status Waiting.

SAP Business ByDesign

1. Go to the Application and User Management work center.
2. Select the Web Service Message Monitoring view.
3. Select Waiting in the drop down list.
4. You can see a or multiple messages in status Waiting for the Service Interface ActivityManagementEmailNotificationOut from a specific user.

Microsoft Outlook® Integration with Activity Management is in scope in the system.

The Messages are in status Waiting because the E-Mails cannot be Synchronized  between SAP Business ByDesign and Outlook because the user is not logged into both Business ByDesign and Outlook at the same time.

Only If the user is logged on to both systems at the same time these messages received by the Add-In, else it will be in status waiting.

To solve the issue please ensure that the user is logged on to both SAP Business ByDesign and Outlook at the same time. You can then select the Message and click on the Restart button.

If you do not wish to synchronize the E-Mails with Outlook you can cancel the messages via the Cancel button.

Outlook, Groupware, Email, Activity, Activities, Email Activities, ActivityManagement, ActivityManagementEmailNotificationOut , KBA , SRD-CC-OIN-GW , Groupware , Problem