SAP Knowledge Base Article - Public

3765917 - When adding a HTML Template to an Autoflow the error 'No default content available' is shown

Symptom

  • An error occurs when trying to use an HTML template in an autoflow response for a case.
  • Error "No default content available" is observed in the standard template view within the autoflow.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Settings.
  2. Go to All Settings.
  3. Search for Autoflow.
  4. Attempt to add an HTML template to an email autoflow response.
  5. Observe the error "No default content available".

Cause

The default language slider was not enabled in the template settings.

Resolution

  1. Go to Settings.
  2. Go to Templates.
  3. Select the affected template.
  4. Select the edit pencil.
  5. Enable the Default Language slider and save.

See Also

3409741 - Autoflow error "Unable to retrieve the template content"

Keywords

autoflow, html template, email response, template content not found, empty response from template service, no default content available, default language, template settings, standard template view, service cloud v2, case email, template retrieval, template service, templates, enable default language , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

Product

SAP Service Cloud Version 2 all versions