Symptom
There is an expectation to determine the outstanding balance (or due amount) of partially paid invoice's directly from the Manage Customer Line Items or Manage Supplier Line Items reports.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP S/4HANA Cloud Public Edition.
Reproducing the Issue
- Post Supplier and Customer invoices.
- Post partial payments against the invoices, this can be done through multiple ways for example Partial Payment or Residual Amount.
- Open the Manage Supplier/Customer Line Items app and review the invoices and related payments.
- Observe that the remaining invoice balance due/open amount is not displayed for each single invoice lines.
Cause
The current report logic does not display the remaining balance due as additional information for the open invoice; instead, it reflects the open item and "partially paid" item separately depends on the methods of dealing with payment differences. This is the expected report behavior.
Resolution
There is a Customer Influence Request ID 690637/2026 - Invoice Balance Due Not Visible After Payment in Supplier/Customer Line Items Report proposed for this feature. Vote for the Idea, and share any additional comments, to promote the Idea.
Alternatively, it's also possible to utilize the Invoice Reference field as a mitigation. To do so, group the open items in Manage Supplier Line Items (or Manage Customer Line Items) by the invoice reference. It will show the overall invoice amount and the partial payment and consequently the remaining balance as total from the sub-group.
See Also
- Partial Payments Versus Residual Items
- Customer Influence Request ID 690637/2026 - Invoice Balance Due Not Visible After Payment in Supplier/Customer Line Items Report
- KBA 2963059 - How to submit feature requests for SAP S/4HANA Cloud Public Edition
Keywords
manage supplier line items, manage customer line items, outstanding balance, invoice balance due, partial payment, residual item, open items, balance not visible, invoice reference, use invoice ref, line items report, accounts payable, accounts receivable, s/4hana cloud, cds views , KBA , FI-FIO-AR-IS-2CL , Reporting Apps: Public Cloud , FI-FIO-AP-IS-2CL , Reporting Apps: Public Cloud , Product Enhancement
SAP Knowledge Base Article - Public