SAP Knowledge Base Article - Preview

3765981 - Transactional Opt-In Feature Activation

Symptom

Transactional emails such as order confirmations or dispatch notifications are not being delivered to contacts who have opted out or are on a blocklist. The Transactional Opt-In feature is not available or not active on the account, and it is unclear how to enable it.


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Environment

SAP Engagement Cloud, Emarsys Edition

Product

SAP Emarsys 1.0

Keywords

transactional opt-in, transactional optin, transaktionales optin, order confirmation, dispatch email, blocklist override, opt-out override, feature activation, deliverability advisor, transactional email, Bestellbestätigung, account permission, enable transactional , KBA , CEC-EMA-EM , Email , How To

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