SAP Knowledge Base Article - Preview

3766088 - How to Delete a Service Call via API Request

Symptom

  • A ServiceCall exists in SAP FSM with incorrect or incomplete data — for example, created by a faulty IDoc without an associated activity, or where a cancellation reason was set on the ERP side but the ServiceCall remains visible and editable in FSM.
  • The ServiceCall cannot be removed through the UI once it has been processed and must be deleted directly via Data API.


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Environment

SAP Field Service Management

Product

SAP Field Service and Asset Management 1.0

Keywords

service call, delete service call, manual deletion, set deleted flag, service call code , KBA , CEC-SRV-FSM-ADM , FSM System Administration , How To

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