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3766121 - CCC functionality is not supported in Maintenance Planner

Symptom

  • Error appears during upgrade stack creation when add-ons are present.
    1. "Customer A" and "Customer B" are in a CCC group
    2. "Customer A" has entitlements for a SW component version
    3. The upgrade is being run by "Customer B"
    4. Maintenance Planner runs into an error: "The technical system [ABAP] contains the following add-ons that are compatible with [product]. However, the add-ons are not entitled for your user. Please contact your SAP accounts executive, for further details on your software entitlement."


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Environment

  • Maintenance Planner

Keywords

maintenance planner, add-ons not entitled, not entitled for your user, s/4hana upgrade, upgrade stack, license entitlement, entitlement check, customer number mismatch, CCC, SAP Corporate Group function, cross-customer controlling, license assignment, SAP for Me, FRUN, LMDB, PPMS , KBA , BC-UPG-MP , Maintenance Planning Tools , XX-SER-FORME , SAP for Me , Problem

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