SAP Knowledge Base Article - Public

3766136 - After Removing/Deleting The User From Server Side Integration The Contacts And Data Are Still On User Device Or Outlook

Symptom

The Server Side Integration add-in was uninstalled for ABC user also the user was fully deleted from the Server Side settings, however the contacts and data which were synchronized are still available on user device and Outlook.

Environment

SAP Cloud for Customer

Cause

This is the system expected behavior.

Resolution

Removing the add-in and deleting the user from the Server Side settings on groupware, will not remove the data already created and synched by the tool.
This process will only remove the add-in tool itself from the ABC user.

Keywords

C4C; Add-in; Remove; Data; Deleted; User; Addon; Contacts; SSI , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2605