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SAP Knowledge Base Article - PreviewSymptom
- Different CIAM ID for some users in Customer Data Cloud (CDC) compared to Customer Data Platform (CDP) for the same user data (for example, same email and creation date).
- Inconsistencies cause failures in CX flows, and CDP cannot properly update CDC.
- Activation errors are visible in the Monitoring section of CDP.
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Environment
SAP Customer Data Platform
Product
SAP Customer Data Platform all versions
Keywords
ciam id, uid, cdp, cdc, activation errors, monitoring, profile merge, email match, identity resolution, application identifier, primary identifier, merging rules, re-ingestion, schema configuration, customer data platform , KBA , CEC-CDP , SAP Customer Data Platform , Problem
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