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3766499 - Notes not visible in Process Receivables app due to missing collection segment authorization in SAP S/4HANA

Symptom

• In the Process Receivables Fiori app, the Note tab does not display existing or newly edited notes for certain customers.

• The same notes are visible in another related app. • Notes may appear only immediately after a change but are otherwise not visible.

• No explicit error message is shown.

Image / Data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 


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Environment

  • SAP S/4HANA 2021
  • SAP S/4HANA 2022
  • SAP S/4HANA 2023

Product

SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023

Keywords

process receivables, f0106a, notes tab, notes not visible, collections account note, f_udm_sgmt, udm_sgmnt, actvt 28, authorization, collection segment, ar collections, fiori, s/4hana, udm_specialist, visibility , KBA , FIN-FIO-CCD-COL , Fiori-UI for Collections and Dispute Management , Problem

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