SAP Knowledge Base Article - Preview

3766939 - SubscriberId saved with leading zero for phone/mobile in Individual Customer

Symptom

When creating or modifying an individual customer and adding a phone or mobile number, the technical fields phone/subscriberId and mobile/subscriberId are saved with a leading zero.

  • Example: "subscriberId": "0123456789"


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

leading zero, subscriberid, phone number, mobile number, individual customer, phone parsing, phone formatting, trunk prefix, domestic dialing, normalization, formatted number, sales cloud v2, expected behavior, phone field, data model , KBA , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , Problem

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