SAP Knowledge Base Article - Preview

3767010 - HRIS Sync Fails via Import When the Employee’s Manager in EP Is Inactive

Symptom

The department field (identifier = department) fails to synchronize from EC to EP for certain employees, while the synchronization completes successfully for others.

The following inconsistent behavior is observed for the affected employees:

  • Import-based update: HRIS sync fails.
  • UI-based update: HRIS sync is successful.


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Environment

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors HCM Core all versions

Keywords

NO_MANAGER, basic import, UDF, Full HRIS Sync job, synchronization fail, supervisor, UI based update, Import based update , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem

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