SAP Knowledge Base Article - Preview

3767018 - Tokens in custom workflow email notifications with direct mapping type show empty values--1H2026

Symptom

  • Custom workflow email notification templates send emails where some mapped fields/tokens are blank.
  • The same tokens previously resolved values correctly.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP SuccessFactors Employee Central
  • Custom Workflow Notifications

Product

SAP SuccessFactors Employee Central all versions

Keywords

KI1H2026, custom workflow notification, email template, token resolution, mapped values empty, blank fields, pending data, reference token, effective-dated, workflow approval, notification email, document template, workflow emails, token not resolved, post-approval data, email placeholders , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , How To

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