SAP Knowledge Base Article - Preview

3767404 - Agent Desktop - Linked Items Remain in Interaction Log When Changing Customer

Symptom

In Agent Desktop, linked items from a previously processed interaction remain visible in the Interaction Log after selecting a different customer. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • Agent Desktop

Product

SAP Service Cloud Version 2 all versions

Keywords

agent desktop, interaction log, related items, linked items, not cleared, persists, switch customer, new registered product, carryover, context not reset, saved items remain, live channels, customer switch, product switch, customer hub, Agent Desktop, Interaction Log, Linked Items, Registered Product, Change Customer, Save Close and New, Customer Context, Business Partner, Interaction Context, Linked Content  , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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