SAP Knowledge Base Article - Preview

3767488 - Duplicate user records with different emails after instance refresh when syncing from SuccessFactors to SmartRecruiters - SmartRecruiters

Symptom

After performing an instance refresh from a source SuccessFactors instance to a target SuccessFactors instance and syncing users to SmartRecruiters, some users appear as duplicate records with different email addresses in SmartRecruiters.

Notes:

  • Some of the links below will redirect you to the SmartRecruiters Help Center, which is hosted and maintained by SmartRecruiters. The content, security, and privacy practices of that portal are governed by SmartRecruiters' terms and policies.
  • To access content on the SmartRecruiters Help Center, you must be authenticated and logged in with a valid SmartRecruiters user account. For more information how to access SmartRecruiters Help Center, refer to 3718125.


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Environment

SmartRecruiters for SAP SuccessFactors

Product

SmartRecruiters for SAP SuccessFactors all versions

Keywords

orphaned user, orphan user, duplicate user, instance refresh, IRT, user sync, SuccessFactors, SmartRecruiters, different email, user record, data consistency, IAS, Identity Authentication Service
, KBA , MNA-SR-INT , Integration , Problem

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