3767524 - Error "Unable to fetch parameter metadata.." when creating instance refresh request

• An error occurs when creating an Instance Refresh Request.
• Error message: "Unable to fetch parameter metadata. Please contact Technical Support to fix this issue."

• SAP SuccessFactors HCM Suite

1. Navigate to Instance Refresh Center.
2. Select Create New Request and accept the terms and conditions.
3. Select the Environment.
4. Select the Company ID.
5. Wait for the page to load; the error message appears.

1. Refresh the metadata cache for the instance using the Instance Refresh Tool.
2. Retry creating the Instance Refresh Request and select the target again.
3. If the error persists after a metadata cache refresh, collect a screenshot of the error and contact support for further assistance. The engineering team might need to be engaged to address the error.

refer to: 2791468 - Instance Refresh Tool for BizX & Learning | Must-Know Guide & FAQ

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