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3767550 - How is the primary email determined when using SAP S/4HANA "Get Business Partner Person in real time" event in SAP Customer Data Platform (CDP)?

Symptom

  • Per the SAP S/4HANA - Inbound: Configuring the Person Event documentation, the primaryEmail and primaryPhone fields are mapped by default and are calculated fields. This means that the event will take the primary email and primary phone values which are address independent.
  • If no such values exist, then the first email and phone values which are associated with the business partner will be taken.
  • Further clarification is needed on the logic that determines the primary email address associated with ingested events.


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Environment

  • SAP Customer Data Platform
  • SAP S/4HANA

Product

SAP Customer Data Platform all versions

Keywords

CDP, person event, s/4 integration, address-independent email, address-dependent email, EmailUsage, UsageDeniedIndicator, array order, primaryEmail, business partner email, bp email, bp primaryEmail , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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