SAP Knowledge Base Article - Public

3767590 - Not able to generate i‑9 section 2 form due to old version I9_SECTION2_2023_V1

Symptom

  • Not able to generate I‑9 section 2
  • Restart the pending task from BPE Manage Process task and see error message 
  • An application error occurred. Please try again later, or notify support (with the error information of errorId=xxxx, timestamp=xxx, and the version information from the current screen) if the issue keeps occurring. 
  • Check Manage Data >> AssignedComplianceForm, it is I9_SECTION2_2023_V1 for impacted candidate

Environment

SAP SuccessFactors Onboarding

Resolution

Need to trigger a Correct section 2 according to KBA 3538203 - Trigger I-9 Flow error - Onboarding.

2025 version section 2 form should be triggered. 

Manually trigger E-Verify according to guide Manually Creating an E-Verify Case

It is highly suggested to make sure the compliance metadata sync job run daily to make sure the compliance forms can be updated in time.

See Also

Keywords

i‑9 section 2, e‑verify, compliance metadata sync, pdfbox error, Arial , application error, Could not process default appearance string '/Arial 0 Tf 0 0 0.502 rg' for field 'I9ListBIssueAuthority' ,IOException ,  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions