3767685 - Offboarding tasks generated for rehire during onboarding 2.0 (rehire with old employment)

• When a rehire is processed via Onboarding 2.0, offboarding tasks are generated for the user.
• Offboarding tiles/tasks appear to the rehire during the onboarding experience (for example, during Personal Data Collection).
• Offboarding tasks can appear with historical due dates after the rehire process.
• The behavior is observed for users rehired using “rehire with old employment”.

SAP SuccessFactors Onboarding

1. Select a terminated user in Employee Central and note their date of birth.
2. Create a new position record using the same company code as the user’s last position.
3. Create and approve a job requisition.
4. Create a candidate in Recruiting with the same first and last name as the terminated user.
5. Forward the candidate to the requisition.
6. Move the candidate to the pre-employment medical step, select a cost recovery option, and save.
7. Move the candidate to offer approval.
8. Complete and approve the offer.
9. Move the candidate to the Letter of Offer step.
10. Proxy as the appropriate role, open the candidate in the requisition, and enter the same date of birth as the terminated user.
11. Move the candidate to Onboarding.
12. Initiate Onboarding.
13. On the Home Page, open the Pre Onboarding Verification tile for the candidate.
14. Select the match to the terminated user and choose “Rehire with old employment”.
15. Complete Review Rehire Data and submit.
16. Open the Offboarding Dashboard and search for the user.
17. Observe that Offboarding tasks are generated.

A change was made to the termination-related Job Information record from the People Profile (History UI) before rehire acceptance, which launched a termination event and its post-save business rule (for example, the Initiate Offboarding rule), creating Offboarding tasks.

Modifying and/or re-saving the termination record satisfies the offboarding rule conditions and launches offboarding, even when the user is being rehired with old employment.

1. If offboarding tasks were unintentionally created for a rehire, cancel the Offboarding process for the affected user from the Offboarding Dashboard.
2. Do not edit the terminated Job Information record via the People Profile (History UI) once the employment is terminated. Perform any necessary changes as part of the Rehire event record instead.
3. Be aware that re-saving the termination record launches termination post-save rules (such as Initiate Offboarding); avoid re-saving or changing termination entries when processing a rehire with old employment.
4. Preventive check: review the Initiate Offboarding configuration rule to ensure it is scoped to actual termination scenarios only and excludes rehire processing.

• KBA: 3739787 - Offboarding custom task data reused during Rehire
• KBA: 3149301 - Market Location OBIS Codes without market role assignment not relevant for UTILMD

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