SAP Knowledge Base Article - Preview

3767736 - The return order must contain at least one valid item

Symptom

  • Attempting to create a return request in CRM for a partially delivered sales order item is blocked.
  • Warning message displayed: "The return order must contain at least one valid item."
  • Return order creation and validation succeed when the item delivery status is "Completed".


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Environment

SAP Service Cloud Version 2

Keywords

return order, return request, partial delivery, partially delivered, delivery status in process, delivery status completed, valid item warning, the return order must contain at least one valid item, customer returns, crm return, sales cloud, service cloud, cannot create return, return blocked, return-order-service , KBA , CEC-CRM-CR , Customer Returns for SAP Sales/Service Cloud , CEC-CRM-SO , Sales Order for SAP Sales/Service Cloud , Problem

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