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SAP Knowledge Base Article - PreviewSymptom
When attempting to reset a user's password the following error message is displayed:
"The employee's email address is not unique. Please provide a unique email address for the employee."
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Environment
SAP Sales Cloud Version 2
SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
password reset, error wrong e-mail address, email not unique, duplicate email, user management, admin tool, self-service reset, authentication, login, employee records, unique email, reset failure , KBA , CEC-CRM-CO-OPS , Operations , Problem
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