Symptom
- The job ad footer field in SAP SmartRecruiters does not accept content even though the visible character count appears to be below the stated limit of 3,993 characters.
- The system prevents saving a job ad footer with formatted text that includes bold, italic, links, or bullet points, despite the plain text being under the character limit.
- The configuration rejects the job ad footer content and requires removing text to proceed, even when the content appears shorter than the maximum allowed length.
Notes:
- Some of the links below will redirect you to the SmartRecruiters Help Center, which is hosted and maintained by SmartRecruiters. The content, security, and privacy practices of that portal are governed by SmartRecruiters' terms and policies.
- To access content on the SmartRecruiters Help Center, you must be authenticated and logged in with a valid SmartRecruiters user account. For more information how to access SmartRecruiters Help Center, refer to 3718125.
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Environment
SmartRecruiters for SAP SuccessFactors
Product
SmartRecruiters for SAP SuccessFactors all versions
Keywords
job ad footer, character limit, 3993 characters, HTML markup, CKEditor, formatting overhead, rich text editor, character count, bold text, italic text, hyperlinks, bullet list, numbered list, URL shortener, character limit exceeded, job ad configuration, footer not saving
, KBA , MNA-SR-JOB , Job , Problem
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