SAP Knowledge Base Article - Preview

3768068 - Joule provides generic LLM response of SF Use Cases — SuccessFactors Platform

Symptom

Examples:
  • View My Profile > I currently cannot display your profile directly due to system limitations. However, I can assist you with general information or guide you on how to access your profile manually. Let me know if you'd like further assistance!
  • Run a Payroll > "I can't directly run a payroll for you due to system limitations. However, I can guide you on how to perform this task manually using SAP tools like Employee Central Payroll or Payroll Control Center. Would you like me to explain the steps?"
  • Create a Goal > "I can't directly create goals for you due to system limitations. However, I can guide you on how to perform this task manually using SAP tools like go to Performance Goals from SuccessFactors, Would you like me to explain the steps?"


Read more...

Environment

  • SAP SuccessFactors HCM Core
  • Joule in SuccessFactors

Product

SAP SuccessFactors Platform all versions

Keywords

joule, successfactors, llm general knowledge, out-of-scope responses, non-grounded answers, document grounding, sharepoint grounding, guardrails, disallowed topics, retrieval settings, citations, abstain when not grounded, hr policy questions, data governance, response provenance, LOD-SF-PLT-JOU , KBA , LOD-SF-PLT-JOU , Joule in SuccessFactors , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.