Symptom
- The [m_recruiter_phone] email token does not populate when used in SmartRecruiters interview invite email templates.
- Other tokens such as [m_recruiter_first_name] and [m_recruiter_last_name] populate as expected.
- Phone information is configured in the SAP SuccessFactors Employee Central user profile, but does not appear in the SmartRecruiters email.
Note:
- Some of the links below will redirect you to the SmartRecruiters Help Center, which is hosted and maintained by SmartRecruiters. The content, security, and privacy practices of that portal are governed by SmartRecruiters' terms and policies.
- To access content on the SmartRecruiters Help Center, you must be authenticated and logged in with a valid SmartRecruiters user account. For more information how to access SmartRecruiters Help Center, refer to 3718125.
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Environment
SmartRecruiters for SAP SuccessFactors
Product
SmartRecruiters for SAP SuccessFactors all versions
Keywords
email token, m_recruiter_phone, interview invite, phone number, user synchronization, field mapping, recruiter phone, email template, SmartRecruiters, SuccessFactors integration, user profile, token not populating, empty token
, KBA , MNA-SR-EML , Notification & Emails , How To
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