SAP Knowledge Base Article - Public

3768158 - My Inbox document flow does not display service entry sheet attachments during invoice approval

Symptom

In the My Inbox app, during invoice approval, the document flow does not show attachments from the related service entry sheet.

Attachments are present on the service entry sheet at both header and item level but are not visible in the invoice approval document flow.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the My Inbox app.
  2. Open an invoice approval task that is based on a service entry sheet.
  3. Navigate to the document flow and check the related service entry sheet; attachments are not displayed there.

Cause

This is standard system behavior.

Resolution

Service entry sheet attachments are not shown in the document flow of the My Inbox invoice approval task. This is the current standard behavior.

If this capability is required, submit a new feature request via the Customer Influence channel to have SES attachments available in the My Inbox document flow during invoice approval.

Keywords

my inbox, document flow, attachments, service entry sheet, ses, invoice approval, missing attachments, not displayed, fiori inbox, procurement, logistics invoice verification, public cloud, s/4hana cloud, standard behavior, feature request , KBA , MM-IV-LIV-2CL , Logistics Invoice Verification (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions