Symptom
- In SAP Sales Cloud Version 2, a CTI integration is configured without Agent Desktop.
- When selecting the Phone Icon from objects such as Leads, Opportunities, Accounts, or Contacts, the CTI widget does not open or dial the number.
- Instead, the browser may try to open another application, such as Microsoft Teams, or another default calling application.
- Browser console errors may show cross-origin or click-to-dial interceptor errors.
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Environment
- SAP Sales Cloud Version 2 1.0
- SAP Service Cloud Version 2 1.0
Keywords
click to dial, phone icon, cti widget not opening, not dialing, cross origin, cors, same-origin policy, interceptor failed, blocked a frame, click-to-dial, service cloud, sales cloud, browser console error, cti integration, payload not intercepted, , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem
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