SAP Knowledge Base Article - Preview

3768217 - Click to call from Sales Cloud V2 does not open CTI implementation for outbound calls

Symptom

  • In SAP Sales Cloud Version 2, a CTI integration is configured without Agent Desktop.
  • When selecting the Phone Icon from objects such as Leads, Opportunities, Accounts, or Contacts, the CTI widget does not open or dial the number.
  • Instead, the browser may try to open another application, such as Microsoft Teams, or another default calling application.
  • Browser console errors may show cross-origin or click-to-dial interceptor errors.


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Environment

  • SAP Sales Cloud Version 2 1.0
  • SAP Service Cloud Version 2 1.0

Keywords

click to dial, phone icon, cti widget not opening, not dialing, cross origin, cors, same-origin policy, interceptor failed, blocked a frame, click-to-dial, service cloud, sales cloud, browser console error, cti integration, payload not intercepted,  , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem

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