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SAP Knowledge Base Article - PreviewSymptom
The SUM tool prompts repeatedly for user and password; the issue persists across different SUM versions. Related errors include:
- pam_authenticate (user) failed: No account present for user [usercheckux. 260]
- OS Authentication failed
- HTTP 401: Unauthorized: User authentication required
The error messages above appear in /usr/sap/hostctrl/work/sapstartsrv.log with extended trace level - see 2451419
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Environment
SAP Host Agent
Keywords
sum, sl common ui, repeated prompt, login loop, pam_authenticate, usercheckux 260, http 401 unauthorized, os authentication failed, sapuxuserchk, nosuid, setuid, mount options, host agent, /usr/sap/hostctrl/exe , KBA , BC-CCM-HAG , Host Agent , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem
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