SAP Knowledge Base Article - Public

3768410 - Cannot add party role to role recipient suggestion list in email autoflow

Symptom

Expected user role is missing in suggested recipient list of autoflow email.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to All settings
  2. Go to Autoflow
  3. Create a autoflow triggering email notification
  4. Open role recipient suggestion list, cannot find the role you want to use

Cause

This is the standard system behavior. Currently we could not manually edit this list.

Newly created custom parties would automatically appears in the list.

Resolution

Please kindly check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/3766

See Also

Keywords

autoflow, email notification, affected user, on behalf, role-based recipient, party role, dynamic recipient, case creation, email not sent, notification failure, workflow email, send email action, service cloud v2, employee role , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

Product

SAP Service Cloud Version 2 all versions