SAP Knowledge Base Article - Public

3768439 - Cannot find employee party role in self-service case

Symptom

Cannot find employee party role in self-service case

Environment

  • SAP Service Cloud Version 2
  • Enterprise Service Management

Reproducing the Issue

  1. Go to Self-service.
  2. Create new case.
  3. Cannot find 'Employee' field.

Cause

In Self-service cases, 'Affected user' represents for 'Employee' in normal cases.

Resolution

This is the standard system behavior.

Keywords

KBA , CEC-CRM-SELF , ESM support for Self-Service module , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0