3768650 - Service Actuals Report Still Shows Costs After Canceling a Service Confirmation

• After canceling a service confirmation, costs and/or quantities are still displayed in the Service Actuals report.
• The reversal of costs is not immediately visible in the report.
• Users expect the service order costs to be fully removed after the service confirmation is canceled.

1. Create a service order and release it.
2. Create one or more service confirmations and complete them.
3. Open the Service Actuals report and verify the posted costs and quantities.
4. Cancel one of the service confirmations.
5. Open the Service Actuals report again.
6. Observe that costs and/or quantities are still displayed.

• Multiple service confirmations exist for the same service order item, and only one of them has been canceled.
• Canceling a service confirmation reverses only the postings created by that specific confirmation.
• The Service Actuals report displays the aggregated postings for the service order item. Therefore, costs may still be shown if other service confirmations remain active and continue to contribute actual costs and quantities.
• This is expected system behavior and not a reporting issue.

• Open the service order and navigate to the Confirmations tab.
• Verify all service confirmations associated with the affected service order item.
• Check the change history or document flow to identify which confirmations are active and which have been canceled.
• If all costs should be reversed, cancel the remaining active service confirmations as required.
• Refresh or rerun the Service Actuals report after the cancellation is processed.
• Review the underlying journal entries and G/L account postings to confirm that reversal postings have been created and offset the original postings.

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