SAP Knowledge Base Article - Public

3768732 - Document generation workflow emails are not supported for past or future-dated records.

Symptom

  • The workflow is triggered successfully and includes both the approver and CC recipients, utilizing a custom document template.
  • The custom document is configured with placeholders for both old and new field values, mapped with past direct and direct respectively.
  • However, upon approval of the changes by the approver, the CC recipients receive an email in which the placeholders for both past direct and direct mappings display only the old values.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central - Custom Workflow email with Document Generation

Reproducing the Issue

  1. Trigger workflow which includes an approver and CC recipients.
  2. Configure the document template placeholders with direct and past direct mappings to display new and old values.
  3. After approval, review the CC email and observe that both old and new placeholders show the old value.
  4. Remove the approval from workflow, Trigger the workflow and observe the cc member's email, both the placeholder values are different as expected. 

Cause

Following the 1H 2026 release, only Reference and Direct mappings are supported for EC workflows, as mentioned in the documentation (Setting Up Custom Workflow Notifications | SAP Help Portal).

Resolution

As per the current system behavior, past direct mappings are no longer supported in EC workflows. Therefore, if there is a requirement to display both old and new values, Direct and Reference + Pending Data mappings must be used respectively.



Keywords

document generation, employee central, workflow approval, cc email, direct mapping, past direct mapping, future direct mapping, old value, new value, placeholders, token mapping, transfer workflow, template tokens, incorrect token values, blank tokens, INC27685570 , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors Employee Central all versions