SAP Knowledge Base Article - Preview

3768836 - contact email update does not initiate contact root collection; only business partner relationship event is sent, sap cloud for customer

Symptom

  • During contact creation, both Contact Root Collection and Business Partner Relationship Collection are sent successfully.
  • When only the contact email is updated, the Contact Root Collection is not sent; only the Business Partner Relationship Collection is sent.
  • Downstream systems relying on the contact root do not receive the updated email via the expected contact API flow.


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Environment

  • SAP Cloud for Customer
  • Event Notifications

Product

SAP Cloud for Customer core applications all versions

Keywords

event notifications, contact root collection, business partner relationship, email update, dependent object , KBA , LOD-CRM-CMN-EVT , C4C: Event Notifications , Problem

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