SAP Knowledge Base Article - Preview

3768924 - eDocument Malaysia: Make Sure your TINs Maintained in the Communication Settings App and Business System are the Same

Symptom

In SAP Document and Reporting Compliance, Cloud Edition(DRC Cloud Edition), documents show status Error in both eDocument Cockpit app and Resolve Error app.

  • In the eDocument Cockpit app, the Application Log message column displays: "Error have occurred. Contact your technical support"
  • In DRC Cloud Edition, the Resolve Error app message column displays: "javax.script.ScriptException: java.lang.Exception: java.lang.RuntimeException: Please make sure your TINs maintained in the Communication Settings app and business system are the same.@ line 77 in Get CM Config.groovy"


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Environment

  • SAP S/4HANA Cloud Public Edition
  • SAP Document and Reporting Compliance, cloud edition

Product

SAP Document and Reporting Compliance, cloud edition all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

Javax.script.ScriptException, Java.lang.Exception, Java.lang.RuntimeException, Make sure, TINs, Communication Settings, Business system, Same, Line 77, Config.groovy, Authenticated TIN and documents TIN is not matching, SAP Document and Reporting Compliance, Cloud Edition, DRC Cloud Edition, eDocument Cockpit, Resolve Error,  Value mapping, MY_SENDER_REG_ID, Manage Communication Setting, Mismatch , KBA , CA-GTF-CSC-EDO-MY , Malaysia , Problem

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