3768981 - Keyword filter shows "validation error: keyword phrase is too long to perform the search" when adding users to a class

• When administrators use the Keyword filter to search and add users to a class, the search fails.
• Error message: "Validation Error"
• Error details: "Please correct the following errors before proceeding: Keyword phrase is too long to perform the search."

SAP SuccessFactors Learning

1. Open a class (scheduled offering) in the admin area.
2. Select the option to add participants.
3. In the Keyword filter, enter an excessively long string or many space‑separated terms (for example, a long sequence of zeros).
4. Execute the search and observe the validation error.

• Working as designed: the keywords are expanded into a search criteria (multiple LIKE conditions across several user-related fields). When the resulting WHERE clause exceeds approximately 4000 characters, validation fails.
• There is no fixed character or word limit in the input field because the final criteria length depends on how the keywords are parsed and how many fields are searched.

• Shorten the Keyword input by reducing the number of terms and/or using shorter terms so the generated criteria remains under the ~4000‑character limit.
• If needed, run multiple smaller searches with fewer keywords and add users in batches.
• Repeat until all intended users are added.

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