SAP Knowledge Base Article - Public

3769390 - Account ID is not Populated After Successful Migration

Symptom

The Account ID is not updated in the Registered Products master data after successful migration.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Entitlements work center.
  2. Go to Registered Products view.
  3. Search with the Registered Product ID: ABC.
  4. The Registered Product is created successfully, but the Account ID is not populated in the Registered Product master data.

(ABC represents Registered Product ID created via migration)

Cause

  • The Registered Product is successfully created through migration; however, the Account ID maintained in the migration template is not populated in the Registered Product master data.
  • The issue has been identified, and a fix has been developed. The fix is planned to be delivered in the 2608 release.

Resolution

Until the fix is released, Manually maintain the Account ID in the Registered Products master data.

  1. Go to Service Entitlements work center.
  2. Go to Registered Products view.
  3. Search with a relevant Registered Product ID created via migration.
  4. Choose Edit.
  5. Enter the Account ID in the Account field.
  6. Choose Save.

See Also

3070752 - Account ID Missing in Registered Product

Migration of Registered Products Documentation

Keywords

Registered Product; Migration; Account ID Missing; Account ID Not Populated; No Migration Error; BYD , KBA , AP-RC-MD , ByD Specific Master Data Objects , AP-IP-INV , Inventory , Problem

Product

SAP Business ByDesign all versions