3769403 - Scheduled DRTM purge does not include employees in inactive legal entities

- Scheduled purge jobs are not enforcing retention configurations for employees associated with inactive Legal Entities.

- The issue occurs when terminated employees' data is not purged according to configured retention rules, despite successful purging of other employee data.

• Product: SAP SuccessFactors Employee Central
• Data Retention Management - (DRM & DRTM) EC Data Only

1. In People Profile, identify a terminated user and confirm a company exit/termination date is present.
2. In Manage Data, review the retention configuration for DRTM Person Information (for example, DRTM Personal Details for the relevant country).
3. In Manage Data, set or confirm the relevant Legal Entity is inactive.
4. In Data Retention Management, review the purge request settings for DRTM Person Information.
5. Run the purge request (for example, launch immediately).
6. Check the Purge Request Monitor and observe that records for users linked to the inactive Legal Entity are not purged.

Current product limitation: users associated with inactive Legal Entities are not included in DRTM purge when purge requests are created.

Engineering team is currently working on enhancing this by including inactive Legal entities as well during purge request creation.

• KBA 2614665 - Syncing the Termination Date between Employee Central and the SuccessFactors Platform
• KBA 3373756 - Company Exit Date Not Syncing For Terminated Employees After Being Enabled
• Customer Influence request related to inactive Legal Entities and DRTM purge

inactive legal entity, drtm purge, drm, data retention management, person information purge, retention time, purge request, purge monitor, employee central, scheduled purge, legal entity inactive, not purged, expected behavior, enhancement request, retention rules , KBA , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Product Enhancement