SAP Knowledge Base Article - Preview

3769666 - Incorrect time zone derived in appointment creation

Symptom

  • When creating an appointment, the system derives an incorrect time zone.
  • The correct time zone is maintained in the employee data, but appointments pull a different time zone.
  • The issue does not occur for visits; visits derive the expected time zone.
  • No error messages are displayed.


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Environment

SAP Sales and Service Cloud version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

appointment, time zone, timezone, user settings, worktime, browser timezone, visits, employee data, owner, organizer, derive, incorrect timezone, calendar, activity, scheduling , KBA , CEC-CRM-APT , Appointment for SAP Sales/Service Cloud , Problem

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