SAP Knowledge Base Article - Public

3769815 - Rehire Proceed as New Hire did not send Onboarding Data Collection Email - Onboarding

Symptom

When the user selects the “Proceed as New Hire” option during the Rehire Verification process, the onboardee did not receive any email notification to provide the required information for onboarding completion. As a result, the onboarding workflow cannot proceed as expected.
 
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Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate a rehire process for an employee.
  2. During the process, select the “Proceed as New Hire” option.
  3. Complete and submit the initiation process.
  4. The new hire does not receive the “Receive Notification to Provide Data for Onboarding Completion” email, and therefore is not prompted to complete the onboarding requirements.

Cause

The preconfigured email template “(ONB) Continue Onboarding process” is not enabled in Email Services.

Resolution

  1. Go to Email Services and open Manage Email Templates.
  2. Navigate to Preconfigured Email Templates.
  3. Locate the template named “(ONB) Continue Onboarding process”.
  4. Enable the template.
  5. Save the changes.
  6. Re-test the Proceed as New Hire flow and confirm the new hire receives the notification to provide data for onboarding completion.

See Also

Keywords

proceed as new hire, rehire, onboarding email not sent, data collection email, continue onboarding process, preconfigured email template, notification missing, email services, manage email templates, onboarding rehire, new employment, resume onboarding email, template disabled, onboarding notifications, onb email , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions