3769829 - "From Business Rules" Determination Remains Grayed Out for Custom Party Roles in Leads

Symptom

You notice that, after adding a custom party role to a standard or custom party schema for leads, the determination step "From Business Rules" is grayed out and cannot be set as Active.

Environment

• SAP Sales Cloud Version 2
• SAP Sales Cloud and SAP Service Cloud Version 2
• Party Processing for SAP Sales/Service Cloud

Keywords

lead party schema, custom party role, from business rules, determination step disabled, grayed out, lead routing, employee role, team role, sales cloud v2, party processing, leads configuration, party role determination , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.