3769959 - Input controls and dropdown values not working when story zoom is below 67 percent in SAP Analytics Cloud

• When a story is viewed with browser zoom set below approximately 67%, input controls stop working.
• Dropdown values in input controls do not appear, so filters cannot be selected.
• Filter options may appear spread out and are not selectable.
• No error message is displayed.
• All elements appear too small at 100% browser zoom.

SAP Analytics Cloud (2026.8) 

1. Open any story in a supported web browser in view mode.
2. Set the browser zoom to below approximately 67% (for example, 50–66%).
3. Attempt to open input control dropdowns and select filter values.
4. Observe that dropdown values do not appear and filtering cannot be performed.

Application limitation (by design): stories are supported only at 100% browser zoom. Zooming out below certain thresholds (for example, below ~67%) can cause input controls and other UI elements to malfunction.

1. Set the browser zoom to 100% when designing or viewing stories.
2. If on‑screen elements appear too small at 100% browser zoom, adjust the operating system display scaling instead of changing browser zoom:
   
   • On Windows 10/11: Settings > System > Display > Scale and layout, increase “Change the size of text, apps, and other items” (for example, to 125%).
   • On macOS: System Settings/Preferences > Displays > Scaled, choose a larger text option.
3. Keep browser zoom at 100% to ensure input controls and dropdowns render and function correctly.

=>Refer to: Client Software Requirements

• KBA: 2900207 - Chart context menu does not work when browser zoom is changed
• KBA: 3330556 - Input Controls Missing for Optimized View Mode

input control, dropdown not showing, filter not selectable, zoom, browser zoom, zoomed out, 67 percent, story view, ui rendering, big screen, full hd, display scaling, windows scaling, macos scaled, sac story , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem