3770008 - Missing Reason for Rejection code for Sales Order replication to Sales and Service Cloud version 2

Error "The reason for rejection code XX is invalid" (where XX means the numeric code ID) when replicating Sales Orders to Sales and Service Cloud version 2.

SAP Sales Cloud and SAP Service Cloud Version 2

1. Replicate Sales Orders from External System to Sales and Service Cloud version 2.
2. Login to Sales and Service Cloud version 2.
3. Go to the user icon and open System Settings.
4. Click on All Settings tab.
5. Search and open Message Monitoring.
6. Search for the incoming message with error: "The reason for rejection code XX is invalid".

When checking the System Settings and open the Reason for Rejection under Sales Orders, the Reason Code XX is missing 

To resolve the error, you need to add the Reason for Rejection Code following the steps below:

1. Go to the user icon and open System Settings.
2. Click on All Settings tab.
3. Search and open Reason for Rejection under Sales Orders tile.
4. Click on "+" icon
5. Add the Reason Code.

If needed, you may create a Value Mapping for the custom code following:

1. Go to the user icon and open System Settings.
2. Click on All Settings tab.
3. Search and open Value Mapping under Integration tile.
4. Create a Value Mapping for Sales Order Reason for Rejection.
5. Map the custom code to the external code.

Please refer Set Up Guide for SAP Sales Cloud Version 2 - Create Value Mappings

Reason for Rejection, Rejection, Code, V2, SSC, Sales Cloud, Service Cloud, Sales and Service Cloud, Sales Order, integration, Value Mapping. , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions