3770050 - Item comment length condition not supported in PMU business rule

• Requirement to display an error when the character count for item comment and a custom text area is less than 100.
• A business rule was created to count characters for item comment and a custom text area.
• Item comment is required and visible when a high rating is provided.
• When the custom text area has more than 100 characters, no error is shown; when the item comment has more than 100 characters, the error still appears.
• In rule trace, the item comment value appears as Null.
• Error message: Enter a minimum of 100 characters for "Item comment".

SAP SuccessFactors Performance & Goals

1. Proxy as user and open the relevant performance form.
2. Provide a high rating for a behavioral competency so the item comment becomes required and visible.
3. Enter more than 100 characters in the item comment field.
4. Enter more than 100 characters in a custom text area field.
5. Save the form and observe that the error “Enter a minimum of 100 characters for ‘Item comment’” still displays.

PMU business rule does not support using itemComment (or behavior comment) in the IF condition because the comment is a rich text editor (RTE) field that can contain HTML tags, which leads to inconsistent behavior and may result in Null in rule trace.

1. Do not use Item Comment or Behavior Comment in the IF condition of PMU business rules, as this is currently not supported.
2. Monitor the product release information for version b2611, where support for evaluating comment length in IF conditions is planned.
3. Refer to the official documentation for the list of supported conditions and current limitations on PMU form rules.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

refer to: Creating business rules to change field visibility, editability and required status on forms

• SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
• SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
• KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs

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