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3770112 - No access to SAP Cloud ALM: 500 internal server error

Symptom

  • Users cannot access the SAP Cloud ALM tenant
  • Error displayed: "500 internal server error".
  • All users are affected.
  • Cloud service status indicates green/available despite the access failure.


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Environment

  • SAP Cloud ALM JP10 data center

Product

SAP Cloud ALM all versions

Keywords

cloud alm, 500 internal server error, cannot access, all users affected, authentication, login, service status green, availability center, tile access error, internal server error, access failure, authentication configuration, identity provider, http 500, tenant access , KBA , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , Problem

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