SAP Knowledge Base Article - Preview

3770130 - Joule booster activation fails with document grounding async callback and "no endpoints available" error

Symptom

  • Activation via the Joule booster fails during SaaS subscription creation.
  • Subscription to application "das-application" with plan "foundation" fails with state "SUBSCRIBE_FAILED".
  • Error message includes: "Async callback of reuse service 'Document Grounding' with appName document-grounding failed. It failed its asynchronous callback and responded with message: failed to create tenant with error: Internal error occurred: failed calling webhook 'vtenant.kb.io': failed to call webhook: no endpoints available for service 'reusable-services-tenant-controller-webhook-service' (Root Application: Joule Production (IAS) appName: das-application-ias. Please open support case using the component: CA-JOULE.)."
  • Booster indicates a dependency on Document Grounding while attempting to activate the Base option.


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Environment

Joule

Product

Joule all versions

Keywords

joule booster, subscription failed, SUBSCRIBE_FAILED, document grounding, async callback failed, webhook vtenant.kb.io, no endpoints available, reusable-services-tenant-controller-webhook-service, das-application, foundation plan, tenant creation failed, booster activation error, joule production ias, ca-joule , KBA , CA-ML-RAGE-PL , Document Grounding - Pipeline , Known Error

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