SAP Knowledge Base Article - Public

3770143 - Unable to export Job Role Tags - Recruiting Management

Symptom

When trying to export Job Role Tags and hit on Submit, the page seems to reload but shows no data, no file is being exported or downloaded. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Import Job Role Tags
  2. Click on Export all job role tags
  3. Submit
  4. Blank screen is displayed
  5. Check Downloads: no file has been downloaded

Cause

Invalid option IDs are stored in the database for the job role tag mapping, which are not associated to any valid picklist IDs. 

Resolution

Customer would have 2 options to immediately fix the issue:

  • Re-import the job role tags, so that current invalid tags will be deleted, replaced with the new corrected entries.

  • Manually delete the incorrect entries using "Manage Data" as per steps below:
  1. Go to Admin Center 
  2. Go to Configure Object Definitions
  3. Search for "JobRoleTagMappingEntity" and click on "Make Correction"
  4. Add optionId under searchable fields, to make it easier to search for the records causing the issue
  5. Add correct optionID
  6. Click save

Keywords

Export, Job, Role, Tags, Reload, No, Data, Exported, Downloaded, Blank. , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors HCM Core 2605