3770148 - Scheduled export jobs to file server do not run and schedules name disappear in the "Manage Existing Schedules" context menu in SAP Analytics Cloud

In the model’s Data Management, predefined export jobs cannot be started when saving to a local file server path (for example, E:\Datas\Export\Prod\).

• Scheduling shows a success message (“export job has been scheduled”), but at the scheduled time no file is produced.
• For the impacted Scheduled Export Job if “Export Now” is clicked a manually execution can be completed.
• Recreating a job may work briefly, but older schedules remain nonfunctional.
• After an export completes, the schedule’s name disappears from Manage Existing Schedules; opening it shows the name field blank.
  
• System/test logs may show status “Success” while no file is delivered.
• Backend log contains the error message: “Failed to delete bull queue job”.

• SAP Analytics Cloud(Enterprise)

1. Open the affected planning or analytical model.
2. Go to Data Management > Export Jobs.
3. Select Export model as file > Manage Existing Schedules.
4. Open an existing schedule, provide start time, time zone, start date, end date, and save/schedule it.
5. Confirm the message that the export job has been scheduled.
6. After the export completes, reopen Manage Existing Schedules and observe that the schedule’s name has vanished.
7. Open the schedule; in the Scheduling section, notice the name field is empty and marked as invalid (red).

Alternative scheduling flow:

1. Create a new import or export job that writes to a local file server path.
2. Apply member filters as needed, then open Scheduling.
3. Provide a schedule name and set a daily recurrence.
4. Save/schedule and monitor; observe the same disappearance of the schedule name after run completion.

A user interface defect in Data Management causes schedule names to disappear from Manage Existing Schedules after the job run completes.

The solution of this issue is currently under investigation. Please follow this KBA for updates.

• 3069559 - Support User Frequently Asked Questions (FAQs) in SAP Analytics Cloud (SAC) & SAP Digital Boardroom
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using your favorite search engine (such as SAP for Me, Google or Bing):
  • https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.

sac, export jobs, export model as file, scheduled export not running, file server path, windows path, manage existing schedules, schedule name disappears, schedule name missing, ui bug, csv export, data management, success no output, bull queue error, scheduling recurrence , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem