3770172 - Username Reverts to Personal Email After Completing Manage Pending Hires - Onboarding

After a username is updated in Manage Pending Hires during the pre-hire period, the change reverts to the candidate's personal email address once the hire conversion completes. The update appears saved initially but is overwritten after the process finishes. This behavior occurs when the hire is processed through the Manage Pending Hires tool in Employee Central.

SAP SuccessFactors Onboarding

1. Navigate to Manage Pending Hires.
2. Update the candidate's username from their personal email to a different format (for example, first initial + last name).
3. Complete the hire conversion process.
4. Observe that the username has reverted to the candidate's personal email address.

This is expected system behavior. Pre-hire username changes made in Manage Pending Hires are overwritten by the ConvertExternalUserOnStartDateJob on the hire date. This scheduled job converts the external (pre-hire) user record to an internal employee record and reassigns the username based on the external email configured during onboarding initiation. Username changes made before the job runs are not preserved by design.

This behavior is by design and controlled by the ConvertExternalUserOnStartDateJob.

Do not rely on username changes made in Manage Pending Hires before the hire date, as these are overwritten by the conversion job when it runs on the start date.

Allow the external-to-internal user conversion to complete on the hire date. After conversion, the username is assigned based on the internal username configuration (for example, Active Directory integration or username format rules defined in Provisioning).

To verify the final username after conversion, navigate to Admin Center > Data Inspector and search the usersinfo table for the employee record.

If the post-conversion username does not match the expected format, review the username configuration in Provisioning and confirm that the ConvertExternalUserOnStartDateJob is scheduled and running correctly.

• Configuring the Day One Conversion Job in Provisioning | SAP Help Portal
• Verify Scheduled Jobs | SAP Help Portal 

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