SAP Knowledge Base Article - Public

3770238 - Rejected purchase order not appearing My Inbox App - SAP S/4HANA Cloud Public Edition

Symptom

Rejected Purchase Order is not appearing in preparer’s My Inbox To-Dos in Cloud Public Edition.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Create a Purchase Order and submit it for approval.
  2. Have an approver reject the Purchase Order.
  3. Check the preparer’s My Inbox → To-Dos.
  4. Observe that the rejected Purchase Order does not appear as an actionable To-Do item for the preparer.

Cause

Its a Standard system behavior

Resolution

  • This is standard system behavior: when a Purchase Order is rejected, the approval workflow ends and no rework task is created for the preparer.
  • The preparer receives a notification regarding the rejection, but no To-Do item is generated in My Inbox.

See Also

refer to: KB0984289 - Automatic restart of workflow of rejected purchase order

Keywords

my inbox, to-dos, purchase order, po rejection, preparer inbox, workflow, s/4hana cloud public edition, public cloud, purchase order workflow, rejected po not appearing, no rework task, notification only, by design, mm-fio-pur-po-wfl, approver rejects , KBA , MM-FIO-PUR-PO-WFL-CL , Purchase Order Workflow (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions