3770303 - Q&A AI Agent does not process questions maintained in Opportunity Notes in SAP Sales and Service Cloud Version 2

Questions maintained in the Opportunity Notes section are not identified or processed by the Q&A AI Agent.
The Q&A AI Agent generates responses using configured data sources such as embedded Opportunity data and external knowledge sources, but content maintained in Opportunity Notes is not considered.
Customers expect questions added in Notes to be detected and answered by the agent.

• SAP CX AI Toolkit.
• Q&A AI Agent.
• SAP Sales and Service Cloud Version 2

Q&A AI Agent, Opportunity creation, document type Z001, writable custom field, CX AI Toolkit, question detection, answer retrieval, data source validation, Azure Blob Storage, Storage Access API, Playground testing, agent configuration, authorization scopes, editable fields, AI Agent Work Center, external storage access , KBA , CEC-AIT , SAP CX AI Toolkit , Problem