SAP Knowledge Base Article - Preview

3770379 - Parent Relation Between Program and Project Not Created in Servicenow Integration When Mapping Uses All Direct Relations

Symptom

  • No parent relation is established between program and project subtypes for initiative fact sheets after the integration sync.
  • Source data is on pm_project and pm_program, and the link exists in servicenow but is not reflected in leanix.
  • No error messages are shown; the sync completes without errors.


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Environment

  • LeanIX Integration servicenow
  • ServiceNow tables: pm_project, pm_program

Keywords

leanix, servicenow, integration, relation mapping, program project, parent relation, reference field, pm_project, pm_program, all direct relations, top program, mapping, sync, parent-child, relation not created , KBA , LIX-INT-SERVICENOW , LeanIX Integration servicenow , How To

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