SAP Knowledge Base Article - Preview

3770419 - Person Responsible F4 Value Help Returns No Users in SAP Complaint Handling (CMH)

Symptom

  • Person Responsible F4 value help returns no users when creating a Quality Notification in Manage Supplier Complaints
  • Users are visible and configured in the Manage Users for Complaints app
  • CMH_USER_MANAGEMENT BTP destination is working (no connectivity errors)
  • OData trace confirms BTPUsers entity returns empty: @odata.count: 0, value: []


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Environment

  • SAP Complaint Handling

Product

SAP Complaint Handling all versions

Keywords

person responsible, value help empty, f4 help, manage supplier complaints, quality notification, btpusers, odata count 0, ias, scim, cmh custom schema, urn sap cloud scim schemas extension custom 2.0 cmh, destination cmh_user_management, role collection, attribute mapping, users not showing , KBA , LOD-DMO-CMH , SAP Complaint Handling , Problem

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